Privacy Policy

Privacy Policy

This Privacy Policy describes how Velora Dubai(“we”, “our”, or “us”) collects, uses, and discloses your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you visit our website, we may collect the following types of information:

Personal Information

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed securely via third-party providers)

Device Information

  • IP address
  • Browser type
  • Time zone
  • Cookies and browsing behavior

Order Information

  • Products purchased
  • Order value
  • Payment method

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate with you (order updates, support)
  • Screen orders for fraud or risk
  • Improve our website and services
  • Send marketing and promotional messages (if you opt-in)

3. Sharing Your Information

We may share your information with trusted third parties, including:

  • Payment gateways (for secure transactions)
  • Shipping and logistics partners
  • Marketing and analytics providers (e.g., Meta, Google)

We do not sell your personal information to third parties.

4. Cookies & Tracking Technologies

We use cookies to:

  • Improve your browsing experience
  • Analyze website traffic
  • Show relevant ads

You can choose to disable cookies through your browser settings.

5. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes

6. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction or deletion
  • Opt-out of marketing communications

To exercise these rights, contact us at:
📧 veloradubai.shop@gmail.com

7. Data Security

We take reasonable precautions to protect your personal information. However, no method of transmission over the internet is 100% secure.

8. Third-Party Services

Our website may include links to third-party websites. We are not responsible for their privacy practices.

9. Children’s Privacy

Our website is not intended for individuals under the age of 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

📧 veloradibai.shop@gmail.com
📍 Industrial Area Al Ain, Dubai, United Arab Emirates