Refund policy
Return & Refund Policy
At Velora Dubai, we strive to ensure customer satisfaction with every purchase.
Returns
We accept returns within 7 days of delivery for online orders only. Unfortunately, if 7 days have passed since your purchase, we are unable to offer a refund or exchange.
Please note:
- Cash on Delivery (COD) orders are not eligible for returns.
- Returns are only accepted for damaged or missing items.
To be eligible for a return:
- The item must be unused, in its original condition, and in the original packaging.
- A valid receipt or proof of purchase is required.
To initiate a return, please email us at:
veloradubai.shop@gmail.com with complete order details.
Partial Refunds (If Applicable)
In certain situations, only partial refunds may be granted:
- Items showing obvious signs of use
- Products not in original condition, damaged, or missing parts (not due to our error)
- Returns requested after 7 days of delivery
Refunds
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved:
- Refunds will be processed to your original payment method within a few business days.
Sale Items
Only regular-priced items are eligible for refunds.
Exchanges
We only replace items if they are defective or damaged.
To request an exchange, please email us at:
veloradubai.shop@gmail.com
Return address:
Industrial Area AL Ain,Duabai
Return Shipping
- Customers are responsible for return shipping costs.
- Shipping costs are non-refundable.
- If a refund is issued, return shipping charges may be deducted from the refund amount.