Terms and Condition

Terms & Conditions

Welcome to Velora Dubai By accessing our website and placing an order, you agree to comply with and be bound by the following terms and conditions.

1. General Information

This website is operated by Velora Dubai Throughout the site, the terms “we”, “us” and “our” refer to Velora Dubai.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms & Conditions.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or accessing the site under the supervision of a parent or legal guardian
  • You are legally capable of entering into binding contracts

3. Products & Services

We make every effort to display product details, descriptions, and prices accurately. However:

  • We do not guarantee that all product descriptions or other content are error-free
  • Colors and images may slightly vary due to screen settings
  • We reserve the right to modify or discontinue products at any time without notice

4. Pricing & Payments

  • All prices are listed in AED (United Arab Emirates Dirham) unless stated otherwise
  • We reserve the right to change prices at any time without prior notice
  • Payment methods may include Credit/Debit Cards and Cash on Delivery (COD)

Orders will only be processed after successful payment confirmation (for prepaid orders).

5. Order Acceptance & Cancellation

We reserve the right to:

  • Refuse or cancel any order at our discretion
  • Limit quantities purchased per person or order

You may request order cancellation before shipment by contacting us at:
veloradubai.shop@gmail.com

6. Shipping & Delivery

We aim to deliver orders within the estimated timeframes; however:

  • Delivery times may vary due to external factors
  • We are not responsible for delays caused by courier services

Shipping details are outlined in our Shipping Policy.

7. Returns & Refunds

Our Return & Refund Policy governs all returns, exchanges, and refunds.

Key highlights:

  • Returns are accepted within 7 days (online orders only)
  • COD orders are not eligible for returns
  • Returns are only accepted for damaged or missing items

For full details, please refer to our Return Policy page.

8. Intellectual Property

All content on this website (images, logos, text, graphics) is the property of Velora Dubai and is protected by copyright laws.

You may not reproduce, copy, or exploit any content without written permission.

9. Prohibited Uses

You agree not to use our website:

  • For any unlawful purpose
  • To violate any laws or regulations
  • To transmit harmful or malicious code
  • To attempt unauthorized access to our systems

10. Limitation of Liability

We shall not be held liable for:

  • Any indirect, incidental, or consequential damages
  • Any loss resulting from the use of our products or website

Use of our products is at your own risk.

11. Indemnification

You agree to indemnify and hold harmless Velora Dubai from any claims, damages, or expenses arising from your misuse of the website or violation of these terms.

12. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of the United Arab Emirates.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on this page.

14. Contact Information

For any questions regarding these Terms & Conditions, please contact us at:

📧 veloradubai.shop@gmail.com
📍 Industrial Area 1 Al Ain, Dubai, United Arab Emirates